Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the modelAIz platform, an AI-powered business model generation service. By accessing or using our service, you agree to be bound by these Terms and our Privacy Policy.

2. Service Provider

Service Provider:
Jens Arne Lück
Fassbinderweg 8
22419 Hamburg, Germany
Email: legal@modelaiz.com
VAT: DE123456789

3. Service Description

modelAIz provides an AI-powered platform that helps users accelerate the innovation lifecycle by:

• Generating AI-assisted business model one-pagers
• Conducting automated market research and analysis
• Creating business model canvases with AI suggestions
• Designing user journey maps
• Generating story maps and user stories
• Providing AI-powered business strategy guidance

4. User Accounts and Registration

4.1 Account Creation

To use our services, you must create an account through our authentication provider (Auth0). You agree to provide accurate, current, and complete information during registration.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4.3 Age Requirements

You must be at least 16 years old to use our services. If you are under 18, you must have parental or guardian consent.

5. Acceptable Use

5.1 Permitted Use

You may use our services for legitimate business purposes, including:

• Creating business models and strategies
• Conducting market research
• Developing product roadmaps
• Planning business initiatives

5.2 Prohibited Use

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Generate harmful, offensive, or illegal content
• Attempt to reverse engineer or hack our systems
• Use automated tools to access our services excessively
• Share account credentials with others
• Use our services for spam or unsolicited communications

6. Subscription Plans and Pricing

6.1 Available Plans

We offer various subscription plans with different features and usage limits. Current plans include:

• Free Plan: Limited features and usage
• Pro Plan: Enhanced features and higher limits
• Enterprise Plan: Full features with custom limits

6.2 Pricing and Payment

Pricing is subject to change with 30 days' notice. Payments are processed through secure third-party payment processors. All prices include applicable VAT.

6.3 Credits System

Our service uses a credit system for AI interactions. Credits are consumed based on usage and model complexity. Unused credits may expire according to your plan terms.

7. Intellectual Property

7.1 Our Rights

We retain all rights to our platform, software, and proprietary content. Our services are licensed, not sold, to you.

7.2 Your Content

You retain ownership of content you create using our services. You grant us a limited license to process and store your content to provide our services.

7.3 AI-Generated Content

AI-generated content is provided "as is" and may be subject to third-party terms. We do not guarantee the accuracy, completeness, or usefulness of AI-generated content.

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability and Support

9.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice.

9.2 Support

Support is available through our help center and email support. Response times vary based on your subscription plan.

10. Disclaimers and Limitations

10.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Accuracy of AI-generated content
• Uninterrupted service availability
• Compatibility with all devices or browsers
• Fitness for any particular purpose

10.2 Limitation of Liability

Our liability is limited to the amount you paid for our services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Termination

11.1 Termination by You

You may cancel your account at any time through your account settings. Upon cancellation, your access will be terminated at the end of your billing period.

11.2 Termination by Us

We may terminate or suspend your account for violation of these Terms, non-payment, or other reasons with reasonable notice.

11.3 Data Retention

Upon termination, we will retain your data according to our Privacy Policy. You may request data deletion in accordance with your rights.

12. Third-Party Services

Our services integrate with third-party services including:

• Auth0 for authentication
• OpenAI for AI content generation
• Perplexity AI for research services
• Payment processors for billing

These services have their own terms and privacy policies. We are not responsible for their practices or content.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by German law, excluding conflict of law principles.

13.2 Dispute Resolution

Disputes will be resolved in the courts of Hamburg, Germany. EU consumers may also use the European Commission's Online Dispute Resolution platform.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through our platform with 30 days' notice. Continued use constitutes acceptance of updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms, contact us: